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    FAQS


    What currency are the prices do I see in the site?

    All prices are in USD.

    I just placed an order, when will it ship?

    Please allow 24-48 hours production time for your order to ship out, average shipping times are 7-10 business days excluding holidays.
    Tracking numbers will be updated 3-5 business days after your order has been SHIPPED. If you don't have a tracking number after 5 business days please email us at care@championspetshop.com.

    I am not in love with my order, can it be returned? What if there is an issue?

    Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

    Our 30-Day Guarantee does not apply to:

    1. Change of mind
    2. Incorrect use of the product

    Please review our returns policy page for further details.

    Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.


    Can I cancel my order?

    You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

    I have entered an incorrect address what do I do now?

    If you have miss-spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong kindly notify us via email at care@championspetshop.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

    How long does shipping take?
    Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 7-10 business days. Longer times if shipped from other than the US.

    I have a question that wasn't answered, can you please help?

    Absolutely! Please send us an email to care@championspetshop.com and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks

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    We accept returns and refunds within 30 days!

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